30 Day Returns – Your Statutory Rights
Here at TV In Disguise we offer a 30 days returns policy, which means that if for any reason you are unhappy with your purchase or the product received, you can return the item(s) to us in its original condition. This is providing that we have been informed of the return and you have sent an email to debbie@tvindisguise.co.uk in regards to the reasons for return within the first 30 days of purchase. If 30 days have passed since your purchase, we cannot offer you a refund or exchange.
Bespoke Made to Order products are not eligible for any refunds or exchange. This is due to the fact the products have been customized for your individual needs and cannot be restocked.
Please note when returning an item; if there are no defects on the item, there is no damage to the item or the item is simply unwanted, then you will be responsible for the cost of returning the item(s) back to us. We recommend that the goods are sent back using a fragile goods courier to avoid damage in transit. Goods must be returned to us in the same condition they were in at the time of delivery and in their original packaging or similar. If an item has been used we will not accept the return and a refund will not be obliged. Please send items back to:
TV IN disguise, 12 Kistvaen Gardens, Meltham, Holmfirth HD9 5NQ
We can arrange to collect the item(s) from you, at a cost of around £60 depending on the item(s) and location. This charge will be deducted from the refund total. Items which are not adequately packaged at the time of collection may not be collected and a charge of around £60 may be levied to cover the cost of a failed collection.
In the event the item(s) delivered is damaged or faulty please email us a photo to debbie@tvindisguise.co.uk within 48 hours of taking delivery, clearly showing and stating the damage or fault of the item. In this instance, we would arrange to collect the item(s) back from you. Please ensure you keep all the original packaging and repack the item with care. Our fragile goods courier will make the collection and upon inspection at our warehouse, a refund or replacement will be arranged.
When you receive goods that require installation, it is very important that you check the instructions carefully, so that the product is fitted in strict accordance with the manufacturer’s instructions. We cannot refund products that have been broken due to incorrect installation.
Refunds will be issued within 30 days of receipt of goods and after they have been inspected for damage. We reserve the right to withhold all or part of your refund if items are returned damaged. All refunds will be issued back to the original payment method within 10 working days. Please note that any refund provided will be minus administration fees and collection fees, if we arrange.
Our returns policy does not affect your legal and statutory consumer rights.
